Visit a fast food restaurant, coffee shop, or grocery storeduring a peak time of day. Spend 30 minutes observing theprocedures in place to serve and process customers. Keep track ofhow long each process takes.
Write a 3-5 page analysis of your observations. Make sure thatyou answer the following:
- How would you measure the efficiency of the process?
- What are the key design principles that govern theeffectiveness of this process?
- Did you observe lag times in the process?
- What part of the process was the slowest?
- What part ... View full description